Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Glideshift Ventures Private Limited (“Zauffy”, “we”, “us”). They govern your access to Zauffy's apps, website, communications, booking, payment, and related services (together, the “Platform”).

1. Accepting These Terms

By creating an account or otherwise accepting these Terms in a Zauffy flow, you agree to them. You must be at least 18 years old, legally capable of entering a contract, and authorised to provide the information you submit. If you do not agree, do not create an account or use a booking service.

Our Privacy Policy explains how we process personal data. It is a notice, not part of your agreement to these Terms.

2. Zauffy's Role

Zauffy operates a marketplace that helps pet parents find and book independent hosts and care providers for boarding, daycare, sitting, and walking. Unless a booking screen expressly says otherwise, the care provider supplies the pet care and is not our employee, agent, franchisee, or partner. Zauffy provides marketplace, verification, communication, payment, support, and trust tools; it does not guarantee that every user, listing, or service will meet every person's needs.

3. Accounts and Verification

• Give accurate, current information and keep it updated.
• Keep your OTP, device, and account access secure. Tell us promptly about unauthorised use.
• Use your own identity and do not create deceptive, duplicate, or impersonating accounts.
• Complete identity or host verification when required. Verification reduces risk but is not a guarantee of conduct, skill, or safety.
• Do not let a person under 18 create or control an account.

4. Pet Parent Responsibilities

Pet parents must give the care provider complete and accurate information about each pet, including behaviour, health, vaccination, medication, dietary, handling, escape, bite, and emergency risks. You must provide lawful, safe handover and collection arrangements, reachable emergency contacts, and authority for any care instructions you provide. You remain responsible for ordinary veterinary and pet expenses unless applicable law or an agreed resolution requires otherwise.

5. Host and Care Provider Responsibilities

Care providers must accurately describe their identity, experience, home, household, capacity, availability, services, and prices. They must provide diligent, humane, and lawful care; follow agreed instructions; maintain a safe environment; disclose material incidents promptly; seek emergency help when reasonably necessary; and accept only the number and type of pets they can safely care for. Care providers are responsible for licences, registrations, taxes, and insurance that apply to their activity.

6. Bookings, Prices, Payments, and Changes

A booking is formed only when the Platform marks it confirmed. The dates, service, inclusions, price, taxes, fees, payment schedule, cancellation terms, and any change or extension shown in the booking flow are part of that booking. Review them before confirming. Zauffy may collect money for the care provider, deduct disclosed fees, issue wallet credits or refunds, and arrange payouts through payment providers. Payment credentials are handled by those providers.

Cancellation and refund outcomes depend on the service, timing, booking state, cancelled visits, travel components, and the terms shown before confirmation. The current public summary is in our Refund and Cancellation Policy. Where a booking screen shows a more specific calculation, that booking-specific calculation controls.

7. Booking Communications and Platform Payments

Parents and care providers must use Zauffy's booking and payment flows for services arranged through the Platform. You may not use messages, photos, documents, voice notes, calls, payment identifiers, or external-platform details to bypass Zauffy fees, safety controls, or booking records.

To protect the marketplace, Zauffy may scan booking communications and may transcribe and analyse retained booking audio for contact-sharing, fraud, or off-platform payment attempts during the period disclosed in the Platform. Evidence created during that period may still be reviewed if the booking later changes status.

Automated results are review signals and may be incomplete or wrong. They do not by themselves establish a violation. Authorised reviewers may inspect relevant retained evidence, correct the result, and decide whether a warning, content restriction, account action, payment or refund review, or further investigation is appropriate.

In-app calls are recorded only where recording is enabled and the Platform gives participants a recording notice before connection. Do not continue if you do not wish to participate in a recorded call. The Privacy Policy describes how booking communications are collected, used, accessed, and retained.

8. Safety, Emergencies, and Incidents

Use your judgement when selecting a care provider and agreeing care. Discuss emergency contacts, veterinary authority, transport, medication, home access, and special risks before the service begins. In an immediate emergency, contact local emergency or veterinary services first, then notify the other participant and Zauffy. Report injuries, escapes, bites, property damage, threats, fraud, or other serious incidents promptly and preserve relevant evidence.

9. Content, Reviews, and Communications

You keep ownership of content you submit. You give Zauffy a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for technical display, and share that content only as needed to operate, secure, improve, and support the Platform, comply with law, and enforce these Terms. We will seek separate permission before using private booking content in public marketing.

Content and reviews must be truthful, based on genuine experience where applicable, respectful, lawful, and free from harassment, discrimination, threats, impersonation, malware, and infringement. We may restrict, remove, or preserve content where reasonably necessary for safety, integrity, disputes, legal compliance, or enforcement.

10. Prohibited Conduct

You must not misuse the Platform, evade disclosed charges, manipulate reviews, scrape or reverse engineer protected systems, test security without written permission, access another person's account or private data, submit unlawful or deceptive content, harass or discriminate, facilitate animal cruelty, or use Zauffy for an unlawful purpose.

11. Suspension and Account Closure

You may delete your account through the app, subject to active-booking, payment, safety, and record-retention requirements. We may warn, restrict, or suspend an account where reasonably necessary to investigate or address a suspected violation, fraud, payment risk, safety concern, legal requirement, or harm to users or the Platform. We may terminate an account for a material or repeated violation. Where appropriate, we will explain the action and provide a way to contact support.

12. Disclaimers and Liability

The Platform is provided with reasonable skill and care, but availability and third-party services may be interrupted. To the maximum extent permitted by law, Zauffy is not responsible for losses caused solely by a user's independent acts, inaccurate information supplied by a user, or events outside our reasonable control. Nothing in these Terms excludes liability, remedies, or consumer rights that cannot lawfully be excluded or limited, including liability for our fraud, wilful misconduct, or gross negligence where the law does not permit exclusion.

13. Indemnity

To the extent permitted by law, you will reimburse Zauffy for reasonable losses and costs arising from your unlawful conduct, your material breach of these Terms, content you had no right to submit, or care you provided. This does not reduce any right or remedy you have under consumer law.

14. Changes to the Platform or Terms

We may change the Platform and these Terms. We will post an updated version and give additional notice of a material change where required. If a change requires fresh acceptance, we will ask for it before the change applies to you. Changes do not retroactively alter a confirmed booking unless required by law or agreed by the affected parties.

15. Governing Law and Disputes

These Terms are governed by Indian law. Contact Zauffy first so we can try to resolve a concern. Nothing here prevents a consumer from using a consumer commission, regulator, or other forum available under applicable law. Subject to those mandatory rights, courts in Bengaluru, Karnataka have jurisdiction.

16. General Terms

If part of these Terms is unenforceable, the remaining terms continue to apply. A delay in enforcing a term is not a waiver. You may not transfer your account or agreement without our consent. We may transfer our rights and obligations as part of a reorganisation, financing, merger, acquisition, or sale, subject to applicable law and continued protection of your rights.

17. Contact and Consumer Grievances

Email support@zauffy.com, call +91 91873 03209, or contact us through the app. We acknowledge consumer complaints within 48 hours and resolve them within one month, as required by applicable law.