Refund & Cancellation Policy

Glideshift Ventures Private Limited (“Zauffy”, “we”, “us”) offers pet care services — boarding, daycare, pet sitting, and dog walking — booked and paid for through the Zauffy app and website. This policy explains when and how refunds are issued for those bookings.

Cancellation of an Entire Booking by the Pet Parent

Refunds for a cancelled booking depend on how far ahead of the booking start date you cancel:

• 48 hours or more before the booking start time — full refund of the remaining care amount and unused travel charges.
• Between 24 and 48 hours before the booking start time — 50% refund of the remaining care amount, plus unused travel charges.
• Less than 24 hours before the booking start time — no automatic refund of the care amount; unused travel charges are refunded where applicable.

Cancellation of Individual Sessions

Session-based bookings can have different cut-offs because the care provider reserves a specific time:

• Dog walking and hourly pet sitting: cancel an individual session 12 hours or more before it starts for a full refund of that session's care amount and unused travel charge. Within 12 hours, the session's care amount is paid to the care provider, while unused travel is refunded.
• Daycare: cancel an individual day 24 hours or more before it starts for a full refund of that day. Within 24 hours, the day's care amount is paid to the care provider.
• Care-provider cancellation: if the assigned care provider cancels an individual session, its care amount and unused travel charge are refunded.

A cancellation or refund already resolved under an earlier policy or support decision is not recalculated merely because this policy later changes.

Cancellation by the Care Provider

If your assigned care provider cancels a confirmed booking and we are unable to arrange a suitable replacement, you receive a full refund of the amount paid. Care providers who cancel at short notice may face account restrictions.

Early Pickup & Shortened Stays

If you pick up your pet earlier than the booked end date, or otherwise shorten a stay that has already begun, the booking is treated as completed for the full booked amount. Because the care provider reserved the full period and may have turned away other bookings, unused days are not automatically refunded. If you need to end a stay early, contact us through the app and we will work with you to arrange a fair adjustment where appropriate. Any such adjustment is at Zauffy's discretion.

How Refunds Are Processed

Approved refunds are credited back to your original payment method through our payment partners. Once a refund is initiated, it typically reaches your account within 5–7 business days, depending on your bank or payment provider. Refunds for payments made from your Zauffy wallet are returned to your wallet balance.

Disputes

If something goes wrong during a booking, please raise it with us through the app within 48 hours of the booking ending. We review each case individually and may issue a partial or full refund at our discretion based on the circumstances.

Contact

For any refund or cancellation request, email us at support@zauffy.com or reach out through the app.