Privacy Policy

Glideshift Ventures Private Limited (“Zauffy”, “we”, “us”) operates the Zauffy platform and is the data fiduciary for the personal data described here. This notice identifies the data we process, each main purpose, who receives it, how long we keep it, and how to exercise your choices and rights.

1. Personal Data We Collect

• Account and identity: name, phone number, email address, profile photo, age or eligibility confirmation, identity-verification inputs and results, and host-screening records.
• Pet and care: pet profiles, vaccination and health information, care instructions, service preferences, booking dates, schedules, locations, home details, and booking history.
• Booking communications: messages, voice notes, photos, videos, vaccination records, documents, structured chat events, in-app call records, and call recordings where recording is enabled and disclosed.
• Payments and transactions: amounts, fees, payment status, refunds, wallet entries, payouts, transaction references, and accounting records. Payment providers handle payment credentials.
• Location, device, and usage: precise or approximate location when you permit it, IP address, device and advertising identifiers, app and browser information, referral and campaign data, product interactions, cookies or similar technologies, logs, diagnostics, and crash reports.
• Support, trust, and safety: support requests, complaints, reviews, incident reports, fraud signals, moderation decisions, and records used to investigate safety, payment, or policy concerns.

2. Where Data Comes From

We receive data from you, your device, the other participant in a booking, care and payment activity on the Platform, and providers that support identity verification, payments, analytics, advertising attribution, communications, maps, storage, security, and customer support. If you provide information about another person, such as an emergency contact, you must have authority to do so.

3. Why We Use Personal Data

• Provide requested services: create accounts, verify users, find care, form and manage bookings, enable chat and calls, process payments and payouts, and provide support.
• Trust and safety: prevent fraud, off-platform payment, abuse, account compromise, unsafe care, and policy violations; investigate incidents and resolve disputes.
• Operate and improve Zauffy: diagnose faults, secure systems, measure performance, understand feature use, and improve the Platform.
• Communicate: send OTPs, booking and safety notices, service messages, support responses, and marketing where permitted.
• Comply and protect: keep accounting and audit records, respond to lawful requests, enforce agreements, and establish or defend legal claims.
• Measure acquisition: attribute installs and sign-ups to campaigns and measure advertising effectiveness, subject to device permissions and applicable consent choices.

We process data with your consent, to provide a service you request, for uses permitted by law, and to meet legal obligations. Where processing depends on consent, you may withdraw that consent as described below. Withdrawal does not affect processing already completed and may prevent a feature that needs the data from working.

4. Booking Communications and Safety Review

We process booking chat, voice notes, protected photos and documents, and in-app calls to deliver those features, support the booking, enforce contact-sharing rules, prevent fraud, and investigate safety or payment issues. When in-app call recording is enabled, participants receive a recording notice before the call connects.

During the period after a booking is accepted and before it is paid or confirmed, automated systems may transcribe audio and analyse messages, voice notes, images, and call recordings for possible attempts to move a booking or payment outside Zauffy. The systems may identify details such as a phone number, payment identifier, external platform, who shared or requested it, and the surrounding purpose.

Automated results can be incomplete or wrong. They are internal review signals, not final decisions or automatic findings against a person. Authorised reviewers may inspect the relevant communication and, where retained, the original unmasked evidence; correct the automated result; and record a decision. Access to sensitive evidence is restricted and audited.

Evidence created during the accepted, unpaid period may remain available for review if the booking is later confirmed, cancelled, completed, or expires. Communications created outside that period are not automatically assessed for off-platform leakage. An authorised reviewer may request transcription of retained call or voice-note audio for a specific support, safety, or dispute review.

5. Automated Processing

Zauffy uses automated tools to support fraud detection, contact-policy checks, communication review, service recommendations, analytics, and operational prioritisation. A communication-review signal does not by itself suspend an account or determine legal rights. Material account or booking action should include human review, and you may contact us to contest an outcome.

6. Who Receives Personal Data

• Booking participants: information reasonably needed to evaluate, arrange, and provide care.
• Service providers: infrastructure, storage, identity verification, communications, maps, analytics, advertising attribution, customer support, security, and payment providers acting for their stated services.
• Professional advisers and authorities: where reasonably necessary for legal advice, accounting, insurance, safety, fraud, a lawful request, or the establishment or defence of claims.
• Corporate transactions: a buyer, investor, lender, or adviser involved in a proposed financing, reorganisation, merger, acquisition, or sale, subject to confidentiality and applicable law.

We do not sell personal data. We do not permit service providers to use private booking content for their own advertising.

7. Analytics, Attribution, and Device Choices

On our website, optional analytics and advertising tools load only after you select “Accept all cookies.” Select “Cookie settings” in the website footer to change that choice. Withdrawing the choice clears supported Zauffy analytics and advertising identifiers from this browser and reloads the site without those tools. Providers may retain data already received according to their own legal obligations and retention periods.

These tools may process device identifiers, campaign parameters, IP address, and product interactions. On iOS, access to tracking identifiers is subject to the App Tracking Transparency choice. You can deny or revoke tracking, location, notification, camera, microphone, and photo permissions in device settings. Essential booking, security, and transaction messages may still be sent where permitted.

8. Retention

We keep personal data only as long as reasonably necessary for the purposes described here, including providing bookings, maintaining transaction and accounting records, resolving disputes, enforcing our Terms, preventing fraud, and meeting legal obligations. Retention depends on the record, booking state, legal requirement, configured evidence window, and whether a dispute, safety matter, or investigation remains open.

Call recordings are retained for the period disclosed in the call experience. Voice-note transcripts, automated-analysis inputs, and original blocked-photo evidence are normally retained for a limited review window and then deleted or removed from the review record. After evidence expires, we may retain limited metadata, a human decision, and access or enforcement audit records where needed for security, disputes, legal obligations, or accountability.

Deleting an account removes access and clears or anonymises selected public identifiers. Private account, identity-verification, address, location, host-profile, pet, booking, message, payment, review, safety, and audit records may remain with restricted access according to their purpose and retention period, including where needed for another participant's records, legal or accounting duties, fraud prevention, disputes, safety, or enforcement. See the account-deletion guide.

9. Your Choices and Rights

• ask for a summary of personal data being processed and the parties with whom it has been shared, subject to applicable law;
• correct, complete, or update inaccurate personal data;
• request erasure of data that no longer has to be retained;
• withdraw consent where processing depends on consent, through the relevant setting or by contacting us;
• delete your account, control device permissions, and opt out of non-essential marketing;
• raise a grievance, contest a review outcome, and complain to the Data Protection Board of India once the applicable process is in force; and
• nominate another person to exercise rights in the event of death or incapacity where that right applies.

We may verify your identity before fulfilling a request and may refuse or limit a request where permitted by law. Contact us using the details below. If a consent-based feature has its own control, that control is the fastest way to withdraw consent.

10. Children

Zauffy accounts and booking services are for adults aged 18 or older. Do not create an account for a child or ask a child to use an adult account. If you believe a child has provided personal data to Zauffy, contact us so we can investigate and take appropriate action.

11. International Processing

We and our providers may process information in India and other countries where they operate. We use contractual, technical, and organisational safeguards and follow transfer restrictions notified under applicable Indian law.

12. Security and Incidents

We use access controls, private object storage, encryption in transit, audit logging, backups, retention controls, monitoring, and other safeguards appropriate to the information and risk. No system can eliminate every risk. We investigate suspected breaches and will notify affected people and relevant authorities when and within the time required by applicable law.

13. Changes to This Notice

We may update this notice when our services or legal obligations change. We will post the updated notice with a new effective date and provide prominent or direct notice of material changes where required. If a new purpose requires consent, we will request consent rather than treating continued use as consent.

14. Privacy Contact and Grievances

Email privacy@zauffy.com, call +91 91873 03209, or contact us through the app. Include the phone number associated with your account and enough detail to identify the request. We will verify the request, acknowledge it, and respond within the period required by applicable law.